Coin Master complaint: Being ignored and called a liar

Name: Being ignored and called a liar
Item: Coin Master
Author: Wanda

Open 25 Nov 2020 200 views Gaming

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Filed 25 Nov 2020 by Wanda

I made many purchases and while playing event my spins vanished, between 10-12k. First I’m told their system didn’t show my purchases. After providing proof im told the opposite and denied the refunds and now my emails are not being answered and I feel they’ve blocked me after stealing my money. Way over $100.

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Case details

Status: Open
Company: Coin Master
Filed: 25 Nov 2020
Desired resolution: Apply requester refunds based off initially being told my purchases weren't in their system. Also never insinuate I am lying about my spins just vanishing, like the game glitched.
Problem: Purchased spins vanished, refunds denied
About: in-game spin purchases
At stake: $100

Progress

Filed
Company notified
Company replied
Resolved

25 Nov 2020 Complaint filed and published
25 Nov 2020 Message from Bizzy: we notified Coin Master about this complaint.

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