Clearpay complaint?

Do you have a dispute or a bad customer experience with Clearpay? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The quickest route to Clearpay customer service is the chat in the Clearpay app, which runs around the clock. There is no freephone line listed: the Clearpay support number is +44 20 4572 0628, a London (020) number charged like any other UK landline, and the complaints email address is in the contact details at the top of this page. Have the order details from the app, the retailer's name and the date of the purchase ready.

Charged an instalment you do not think you owe? Start your complaint here as well, and we push it out to Clearpay by email, social media and printed letters.

To escalate a complaint with Clearpay, tell Clearpay plainly that you are making a formal complaint, through its complaints web page, by email, by phone or by post, and ask for a complaint reference. Set out the order, the retailer, the instalments or fees in dispute, and the outcome you want, such as a fee removed, a plan corrected or a payment returned. The lender behind Clearpay is Clearpay Finance Limited, whose head office is in London; the full address is in the contact details at the top of this page.

Keep every chat transcript, email and letter, and ask for Clearpay's final response in writing, because that answer decides where you go next.

Plan or fee in dispute? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

A refund on a Clearpay purchase comes from the retailer, not from Clearpay: return the item or cancel the order under the shop's own refund policy, and once the retailer processes the refund, it shows on your Clearpay account and any money owed goes back to the card you paid with. Keep the retailer's refund confirmation, the returns receipt or tracking number, and screenshots of the plan before and after.

While you wait, the Clearpay app lets you mark an order as being returned, which pushes back the next payment once per order while the retailer deals with the return. If the refund has not reached the plan by the new date, instalments fall due again, so send Clearpay the retailer's confirmation and ask it in writing to correct the plan and remove any late fee that followed.

Yes, for newer plans: in the UK, the Financial Ombudsman Service can look at complaints about buy now, pay later agreements such as Clearpay plans taken out since these plans became regulated credit, covering issues like unfair charges, wrong entries on a credit record or being asked to pay twice. It generally expects Clearpay to have had the chance to put things right first, so keep a record of every chat, email and complaint reference.

Instalment dispute with Clearpay? We help you write the complaint in minutes, with the plan, the return and the charges set out clearly.

Nothing has been reported about Clearpay here yet. Our research shows what typically goes wrong at buy now, pay later providers: refunds from retailers that take a long time to reach the payment plan, instalments collected after an item has gone back, late fees added when a card payment fails, purchases or accounts declined without a clear reason, and disputes where the shop and the provider each point at the other.

Paid an instalment on an order you already returned? Be the first to report it: your case opens the record for the next Clearpay shopper with the same plan problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Clearpay through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Clearpay can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.