Circle K complaint: Theresa, The Manager.

I just got off of work and went into Circle K at about 11pm. The manager’s name is Theresa. I have been coming to your gas station for 20 years. I had a scratch off that I wanted to cash out, it was for only $5.00. I hand it to Theresa and she tells me that she cannot read it and the ticket is invalid, she thinks it’s because I scratched it too hard. She told me to go to a Lottery Office which is so ridiculous, but ok. The customer who was on line stepped up after he heard what she said, he told her all she had to do was turn the ticket over and run that code and that would work. She said No. So, I took my ticket and walked out of the store. When I got outside, I saw another employee who worked in your store, I have known him for so long. I said, could I ask you a question? He said sure. I told him what had happened and he explained to me, no problem Maam, there is code on the back, I will run it for you. I said thanks so much. He walked in the store ran it, the little receipt came out and he said you won $5.00. I said thank you. Well, she freaked out! She said to me, who do you think you are asking one of my employees to help you with that ticket when I told you, you had to go to the lotto office. I am the manager. She said, don’t you ever come back in this store, you are banned, and I should call the cops on you to get a trespassing order. She said you come in her intoxicated. I looked at her and said, you are crazy. I came in here to buy a bottle of wine, I just got off of work. So, she has my ticket, and serves the next 2 customers and doesn’t give me the $5.00. Now, I say to her, you know what, you need that $5.00 more than I do. You are a miserable person and walked out. She is rude and when the rest of your customers got outside, they actually came up to me to say sorry she did that. This is so unacceptable. She is a horrible manager, and obviously has issues.