Chumba Casino complaint: Login with Facebook

My complaint:

I got a new phone and i haven’t synced my usernames and passwords to my new device so I used facebook to log in on my new phone. Thinking it would log me into the same account. We’ll come to find out it didn’t. I didn’t have to fill out the entry forms nor did I get a new sign up bonus, so I took it that it was my original account. Well I won 100 on my birthday nonetheless, and when I went to cash out it asked me to verify my identity so I did. Then it asked for my bank info. I thought that it was a little odd since they already had my info but I just thought since it’s been a while then they might just be ing it was really me. Then it would not let me submit it. So I contacted chumba, after we emailed back in forth several times not being able to resolve the issue lucklands support emailed me and figured out that I had 2 accounts and it was because I logged onto chumba with my facebook account instead of my email. I want to add that my facebook account email is the same email that I used for chumba. Some how when I used my facebook to log in chumba received an old email that I deleted over a year ago. I don’t know how they got it nor did I know that by using facebook chumba created me another account. Well chumba agreed to pay me back but they blocked my facebook account and when I try to sign in with my email I get an error code. I emailed support again and I just keep getting a runaround. They ask me to submit my ID then a selfi with my ID then when I do instead of them fixing my account or paying me back my winnings I received an email saying that they haven’t heard from me 24 hrs so they closing the ticket. I have all the emails and proof of the whole situation please help me get my money back from them.

Suggested solution:

By paying me my winnings of 100, plus I want compensation for the runaround if possible.