My complaint:
I’ve bought a mattress 430 quid. And I’ve had it 2 months. The side has collapsed leaving the edge as soft and cause im paralyzed i slip out and fall on floor. 2 people been out today and looked at it and they trying to say cause im disabled my slide board has done it. Which is strange as mr slide board does not touch that part of the bed. Infact nowhere near it. So today was told they won’t replace and won’t do anything else. They even said if I told the woman in shop i was a wheelchair user they would have advised me. Lol they advised me go buy that one cause i went into the shop to buy it. And yep u guessed it i was in my wheelchair lol. Im paralysed dummy i can’t pick and choose when i use a wheelchair. I’m glad my council support worker and social worker has seen me getting in and out and seen where the board sits. Now stuck with a mattress that is bust on one side.
Suggested solution:
Fix the problem. Its 420 pound mattress it should be replaced. Im paralysed and the mattress is dangerous for me to use. To close to edge and I slip off. Police had to lift me up
I've got a 2 min video of me getting into bed showing I don't touch the damaged part. Next step if you guys don't fix the problem is go to mp or worse yet papers cause u can't blame a disabled guy for damaging a mattress how he gets into bed when the fact still lies its 2 months old. Not even that cause I payed for it on 18th and it arrived a month later so its a month old. Really? A month old and its nackared all ready. And u said if havento fire the mabnavmet
