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Chiltern Mills complaint: Tensel pocket sprung mattress

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Filed 4 Dec 2021 by Stephen

I’ve bought a mattress 430 quid. And I’ve had it 2 months. The side has collapsed leaving the edge as soft and cause im paralyzed i slip out and fall on floor. 2 people been out today and looked at it and they trying to say cause im disabled my slide board has done it. Which is strange as mr slide board does not touch that part of the bed. Infact nowhere near it. So today was told they won’t replace and won’t do anything else. They even said if I told the woman in shop i was a wheelchair user they would have advised me. Lol they advised me go buy that one cause i went into the shop to buy it. And yep u guessed it i was in my wheelchair lol. Im paralysed dummy i can’t pick and choose when i use a wheelchair. I’m glad my council support worker and social worker has seen me getting in and out and seen where the board sits. Now stuck with a mattress that is bust on one side.

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Discussion

2 comments

  1. Smithereens38

    I have got a 2 min video that shows where my banana board sits. No where near the edges so it cannot of been me. Also there's a line right up it u can see where its collapsed. The bottom of mattress is same and its never been glipped

    Reply

  2. Smithereens38

    I have got a 2 min video that shows where my banana board sits. No where near the edges so it cannot of been me. Also there's a line right up it u can see where its collapsed. The bottom of mattress is same and its never been flipped

    Reply

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