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ChicMe complaint: merchant denying me a refund

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Filed 10 Jul 2023 by debbie

I ordered my first purchase from chicme. The order took a very long time to be delivered, once delivered I wanted to return four out of the five items. I immediately started the returns process and was told my order had been too long and out of date to return and have a refund, that was NOT TRUE.

The returns procedure was well within the tine frame on their terms and conditions, but all they keep offering is a credit on my account. I have continually fought with this merchant but with no joy. I will take this further , as i do not want anyone else going through what I am fighting at present.

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