Chicken Express complaint: Rude customer service

July 1, 2024 I went thru the drive thru to place my order. I ordered the fish snack pack. I waa asked if I wanted a roll/biscuit. I said, fish doesn’t come with rolls/biscuit. He then proceeded to ask me if I wanted tarter sauce. So I assumed my order was corrected on his end. I pull around to window, paid and went on home. I get home I have a box full of tenders. I was very upset, after speaking my order 3 times. It was right at 10p, so I knew I could call to explain my complaint and have fixed for the next day.
I called, the supervispr or mngr on duty answered; I said, Yes, I just came thru your line and I’m very p’d off. She hung up in my face immediately.
I called back 5 more times and she hung up on me each time. Again, knew someone was there so I drove back up the street, knocked on door to get someone’s attention about my order and to speak to whomever in charge about the rude customer service I was given. One guy looked at me and kept on with his business. I drove around to window, the staff looked at me like I wasn’t even standing there; I’mliterallytalking thru the glass. I began knocking on drive thru window w/my receipt in hand n she finally comes from the back. She stands there and tells they were closed and asked me to leave. I told her yall were closed whn I called too. She knew exactly who I was by then. We had words through the closed window. I stared I’m here about my order, you hung up in my face n I proceeded to hang up each time I called. She threatened to call the police, I told her good, I’m calling too!!
The dispatcher called me back asking I pull to the front of bldg to talk to me, I did.
Two officers showed up, which I felt was unnecessary considering I showed no signs of being aggressive. She called people with guns to a verbal disagreement. In today’s climate of police public discord, she endangered my life.
However, if it wasn’t for me knowing the 2 officers, I’d be in jail on a petty charge or worse because she didn’t want to do her job or was in a rush to leave for the night. I was not there to rob the place, she knew what she did and got scared as hell when I arrived; playing victim. I’m at this location at least 3- 5 times out the week, possibly 2- 3 times a day. I’m a fan of the sweet tea n loves the fish, my usual order. I’m in drive thru like clock work and have never been mistreated like I was that night.
I have uploaded the original call log that night; 00:39 seconds I spoke then she hung up. Then I kept calling only to hear her pick up n hang up.
I’m sure the camera shows it all, inside and out!
She was wrong, rude, distasteful, and I received the worst service. I’ve never been so humiliated like I was this night, police too….. out of line!!