Chargrill Charlie’s complaint?

Do you have a dispute or a bad customer experience with Chargrill Charlie's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Chargrill Charlie's takes customer feedback through the contact form on its website and by email at hello@chargrillcharlies.com.au. It does not publish a central phone number, so for an order you need sorted on the spot, call the store itself, listed in the store finder on the Chargrill Charlie's website. Have the store, the date and time and the order number or receipt ready.

Order missing sides or the wrong items? Tell us about it here, and we push the complaint to Chargrill Charlie's by email, social media and printed letters.

Chargrill Charlie's is part of Craveable Brands, the company that also owns Red Rooster, Oporto and Chicken Treat, and its head office is Craveable's office in Chatswood, Sydney, shown in the contact details at the top of this page. The published routes are the contact form on the Chargrill Charlie's website and hello@chargrillcharlies.com.au. Stores are run with franchise partners, so say plainly that you want head office to see the complaint as well as the store, and give the store, the date, the order number and what you want: a refund, a replacement meal or a credit.

Store problem head office should know about? Raise it through our complaint process: our trained AI opens a case for you and coaches you on each reply and when to chase again.

For a Chargrill Charlie's app or online order that was wrong, incomplete or late, contact the store as soon as you can and send the details through the contact form or hello@chargrillcharlies.com.au: the order number, the store, the pick-up or delivery time and photos of what you received. Ask for a refund to the card you paid with. If you ordered through a separate delivery app, raise it in that app too, because that app took your payment.

Refused a refund for an order that came up short? Put it to us: we help you write the complaint in minutes, order number and photos included.

If points from a Chargrill Charlie's order did not land in the app, or a reward or voucher will not apply, contact Chargrill Charlie's through the contact form or hello@chargrillcharlies.com.au with the email on your app account, the store, the date and the order number, plus a screenshot of your points balance.

Keep the receipt and the order confirmation until the points appear, so you can show exactly which order is missing.

Nothing has been reported about Chargrill Charlie's here yet. Our research shows what typically goes wrong at franchised chicken chains in Australia: orders handed over with missing sides or sauces, chicken that is dry or not hot, delivery orders that arrive late or cold, app orders that are slow to be refunded, rewards points that do not appear after an order, and catering orders that come up short.

Missing sides, or points that did not land? Be the first to report it: your case opens the record for the next Chargrill Charlie's customer ordering from the same store.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Chargrill Charlie's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Chargrill Charlie's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.