Catholic Charities USA complaint: Delay with assistance

I reached out to organizations in Sept 2022 regarding helping me with back rent of $6,000 at the time when they finally returned my call I was given a letter to take to the court in Dec2022 After that I was emailed paperwork to fill out and submit documents. Once again in Feb 2023 received another letter to take to court. Reached back out to the intake dept who told me I had to wait to be assigned a case manager, after several emails and calls assigned a case manager who then tells me on April 12, 2023 I need to apply at HRA one shot deal and wait for approval on deny letter that will take up to 45 days then come back to Catholic for assistance .Why wasn’t I told this since Sept instead rake me and my kid’s personal information and giving 3 awards letters to take to court? As of May 1,2023 rent balance is $2,000 and I go back to court on May 9,2023 with another letter.