Cash App complaint: Won’t Cancel Fraudulent Transaction

Name: Won't Cancel Fraudulent Transaction
Item: Cash App
Author: Frank

Open 8 Mar 2021 259 views Payment Providers

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Filed 8 Mar 2021 by Frank

I accidentally made a $700 payment to an individual using CashApp instead of $70. The person refused to reverse the payment and I did not receive the item purchased. Multiple emails to CashApp customer support resulted in nothing but statements that they are not responsible and the loss of $630 is entirely my fault without recourse.

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Case details

Status: Open
Company: Cash App
Filed: 8 Mar 2021
Desired resolution: 1. Apologize for blaming their customer. 2. Refund the disputed transaction.
Problem: Accidental overpayment not reversed
About: mistaken payment
At stake: $630

Progress

Filed
Company notified
Company replied
Resolved

8 Mar 2021 Complaint filed and published
8 Mar 2021 Message from Bizzy: we notified Cash App about this complaint.

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