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Cash App complaint: Two deduction from my cash app card

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Filed 13 Oct 2021 by Gladys

on October 5, 2021 two transaction appeared deducted from my cards
1. Eyg Health store $99.82
2. 5499 $99.84

I contacted Cash App support, they informed me that the transaction must be completed before they could help.

The two transaction did not have phone number nor were the vendor listed the web.

They asked me to contact the vendor there were no phone numbers nor vendor, nor website listed. How could they have help process without verifying that they were businesses.
They also suggested that I report my card stolen, which I complied, I received the new card, please note this does not help when your are $199.66 from your card.

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Discussion

2 comments

  1. Glo

    OMG! I had the exact same thing happen to me! two unauthorized charges of of $99.82 under the name EYG Health Store and another for $99.84 under the name GETCEGHealth.com two days apart totaling $199.66. This happen after I order from Prime Nature something for $6.82! Two weeks later my card was charged these two unauthorized amounts. It was difficult to trace because I was look for the name Prime Nature and the sum total of $199.66. But they are slick! they use two other company names and divided the amounts. Who does that unless you're into criminal business practices. I have been trying to get my money back since December when I finally put it together and confronted the company. They gave me a return authorization number for the products I did not order, I returned the products and received confirmation of receipt they promised a refund it's not end of January 2022, three months later and no refund. I have since called and spoke to customer rep who then simply hang up on me. Their customer service number is 888-207-1116 and the name they use is to get your initial info is Prime Nature...they also claimed that the late actor Michael Williams was apart of the company and used his name to promote the special offer bottle of CBD oil for $6.82 then they use you account info for unauthorized charges under to other company names! My next step now is to alert the bank. No more purchases from online companies that are not mainstream. Report them to your bank and BBB. Good luck!

    Reply

  2. Rodney Kitten

    Did you ever get your money back? I have had same happen to me.

    Reply

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