Cash App complaint: Someone hacked into my account and took all my money which was a total of $1,000

Someone named Amahl and Oceania hacked into my account and stole my money which was a total of $1,000 this happened on December 10th 2020 around 2:00 p.m. and I contacted customer support and told them what had happened that those transactions were unauthorized and the thing about it is that in order to transfer any money it requires you to use your PIN number to make a transaction they kept telling me that it was from a known device but they never said what device it was because the only device that I use for my cash app is my ZTE qlink wireless phone those perpetrators hacked into my account and took all my money I tried my hardest to recover those funds I even reached out to the people who stole the money and I requested a refund from them which they declined and I try my hardest to get that money back that money was for my son and for my wife and they took everything that I had and I’m writing this complaint because I don’t know what else to do they kept saying that they didn’t have enough information to investigate so they close my case and all I was trying to do is get that money back because those transactions were unauthorized I have no knowledge of those people and I did not send that money to them at all