My complaint:
I bought an ipad mini from someone on offer up that directed me to download and send cash thru cash app, sent 84.29 to this person then thier offer up acct was removed and they stopped all communication on shipping items. The cash app said that all money was instant and could not be retrieved that i could request a refund from recipient but they couldnt do anything. My requedt for refund from them cash app was denied as well as recipient who has stopped all correspondence.
Suggested solution:
I feel that like any money transaction with a banking institution if fraud is occuring, should be stopped, investigated the other party should be contacted and resolution should be made for the best discretion. If it was a store selling items and cash is tendered then a viable return needed the store should handle that case. Yes there are many avenues that the issue at hand could run but to do nothing and put the burden back on the customer especially where fruad and scams are running wild, I believe Cash App if not part of the resolution, they are then part of the problem and deemed to take sides with fruadulent activity
