My complaint:
I was cleaned out by a hacker via Cash App.
(Est times)
At 2 a.m., a message came through regarding having access with a code. I found it odd and checked transactions that reflected no new transactions.
9 a.m., I activate a new debit card and entered the new card info in app thinking that whatever ed a message come to me at 2 a.m. would be canceled or intercepted somehow.
A few minutes after I updated app, a web receipt reaches me for $500 from a $ubcnrob with 3 hearts and another for $200 from $Patria85.
The bank is currently investigating this fraudulent activity, but in the interim, I am at a -$12. I am a working, head of house, single parent who has no credit cards or other savings.
Needless to say, I am distraught and was under the impression this app was secure.
Suggested solution:
Return the funds stolen and improve their security. Anything more would be ideal for the stress and emotional strain this is causing my home.
Since Cash App is pretty much unsecured, try your best to keep your account as safe as possible:
1. Set up a Cash PIN — required to authorize transactions on Cash App
2. Unlink Debit Card After Paying — debit cards don’t have much protection like credit cards do against fraud.
3. Keep the Cash Card off until making a purchase to avoid unauthorized charges by fraudsters who have access to your Cash Card (if that happens, order a new Cash Card)
4. Keep a Credit Card Linked — credit cards offer more protection against fraud
Thank you, however I am forgoing using this app ever again. This experience has made me more aware though in cyber security.