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Cash App complaint: Robbed via app

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Filed 4 Aug 2020 by jecee

I was cleaned out by a hacker via Cash App.

(Est times)
At 2 a.m., a message came through regarding having access with a code. I found it odd and checked transactions that reflected no new transactions.
9 a.m., I activate a new debit card and entered the new card info in app thinking that whatever ed a message come to me at 2 a.m. would be canceled or intercepted somehow.
A few minutes after I updated app, a web receipt reaches me for $500 from a $ubcnrob with 3 hearts and another for $200 from $Patria85.
The bank is currently investigating this fraudulent activity, but in the interim, I am at a -$12. I am a working, head of house, single parent who has no credit cards or other savings.

Needless to say, I am distraught and was under the impression this app was secure.

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Discussion

2 comments

  1. Thanatos

    Since Cash App is pretty much unsecured, try your best to keep your account as safe as possible:

    1. Set up a Cash PIN — required to authorize transactions on Cash App

    2. Unlink Debit Card After Paying — debit cards don’t have much protection like credit cards do against fraud.

    3. Keep the Cash Card off until making a purchase to avoid unauthorized charges by fraudsters who have access to your Cash Card (if that happens, order a new Cash Card)

    4. Keep a Credit Card Linked — credit cards offer more protection against fraud

    Reply

  2. Jessica Cruces

    Thank you, however I am forgoing using this app ever again. This experience has made me more aware though in cyber security.

    Reply

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