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Cash App complaint: return of money on a closed account

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Filed 15 Apr 2022 by kellie

I had a cash ap account $xxxi I had approximately $625 in that account. I broke my phone when I got my new phone tried to sign in it wanted to verify a credit card i no longer have. cash ap said i had to open a new account in order to contact customer service so I did $xxx. I contacted customer service they had me verify my identity. They verified and we were moving forward. I was asked what account i wanted to keep and if I wanted them to transfer the funds and close the old account, I said yes.
When they contacted me again, they told me that my verification didn’t match and there is nothing more they can help me with. Now when I try to access the original account it tells me it dosent exist and customer service wont talk to me about it now. please help me get my money back from cash ap

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