Cash App complaint: Provisional Credit

I filed a claim with Cash App for a hotel I booked in Las Vegas being closed down due to Covid-19. I could not get in touch with the hotel so I decided to ask Cash app to step in being as though I paid with the Cash App card. On April 20, 2020 Cash App emailed me stating they applied a provisional credit on my account until the investigation was completed. On April 28, 2020 I received another email stating the Provisional Credit was reversed because their decision was sided with the merchant. I then emailed for an explanation of their decision all to no avail, I received an email stating my claim was closed due to no communication within a ten day frame which was a lie. Then on May 22,2020 I received an email from Cash App saying my claim was decided in my favor and the Provisional Credit given to me on April 20, 2020 was valid. I emailed back again and told them that the Provisional Credit was reversed on April 28, 2020 and provided them with a copy of their own email proving that they reversed those funds and still ow me the money now that they are saying they decided in my favor. Later today I received another email saying my claim was closed due to no communication within a ten day time frame. Which is a lie because I just responded to their email yesterday! I was scammed out of nearly $400. I don’t know what to do or how to get my money back at all.