My complaint:
So my cash app was hacked with an unauthorized purchase from a restaurant, so I report my card loststolen in the month of March. I was told to wait 14 buisness days and I did but the card never came in the mail. So now it’s towards April, I reapply now a 2nd time after being told to resubmit another loststolen card request for replacement. I wait past the 14 days and still haven’t recieved the now 2nd card I applied for. I complain to customer now a third time as we are in the month of May 2020 now. I was told AGAIN to wait 14 business days etc etc. I DIDN’T RECIEVE THE REPLACEMENT CARD YET AGAIN.
So then customer service thought it a good idea to tell me to use my family’s address and the card can be shipped there and then they can send it to me.
I told them I’d have to be stupid to file a 4th time with someone elses address when I still havent recieved the 1st three cards I applied for in the first place!!!
Since they want to be so smart and robotic and unhelpful, I rather not keep dealing with them and their lack of resolution and just robotic answers. Especially since they cant even provide tracking numbers
AND YES I UPDATED MY ADDRESS WITHIN THE APP. I MADE SURE MY ADDRESS WAS CORRECT EACH TIME I SUBMITTED THE REQUEST.
So I’d rate it no stars if I could. But I’m filing this complaint to make others aware to not consider this company if you’re wanting a card. Clearly the only solution they can provide is a standard reply email saying to wait 14 buisness days for any solution they clearly cannot and refuse to provide.
Suggested solution:
Nothing. They haven't done anything before, so how can they resolve it now?
