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Cash App complaint: No Refund my money is just sitting there will not help me access old acct.

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Filed 17 Sep 2020 by Amy

I have sent countless emails to your support group with no help whatsoever. I sent money to my son on 82720. A screen shot of this is attached. My son had lost his phone prior to then so had a new phone number. He also lost his debit card so had no access to his old phone or his old debit card. Had I known he would not be able to access cash app because of this I would not have sent him money. Countless times we tried to log him in but Cashapp would not let him bc we did not have his old debit card or his old phone so it could send us a code. Numerous people within your support group have passed me and him both around over the past two weeks and as of todays date I still have no help in getting my money back.

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