Cash App complaint: Monies used to Fix a Glitch

I could not complete a transfer and called customer service. The agent transferred money from my account. He explained it was to verify my ID. I asked if the test could be done with the recipient. He said no. I was not aware that Cash Ap’s process involved taking funds from my account. I was assured the money would be returned within the day possibility the hour. Monies were not returned the following morning. I called and spoke with someone identifying himself as Jay King requesting the return of my funds. Mr. King proceeds to empty out my account to the tune of $3500 promising this is Cash Ap’s procedure. Mr. King informed me once monies are taken out they cannot be reversed for 24 to 48 hours. If I am already upset about $500 why would one do a process that involves deducting $3500? Mr. King apologized but where was his discernment? I typed what I was told would get me my money back. I was not aware that more funds were being deducted. No Beta testing should be done with customer funds, especially a process that ties up funds for days!!!. I am livid!!! I want my money back ASAP!!!