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Cash App complaint: Monies for a canceled payment not refunded

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Filed 3 Nov 2020 by Sheila

I sent a payment of $105.00 and the recipient asked me to cancel it which I immediately did. The transaction showed up as canceled in my cash app account and in the recipient’s cash app account. However, the $105 was pending and then eventually withdrawn from my bank account. When I went to that transaction page it showed that it was canceled and refunded to my cash app balance however my cash app balance was $0. So I filed a dispute with my bank, they gave me a provisional credit but based on information they received back from Cash App they reversed the credit and took back the $105 and closed the dispute telling me I had to take it up with Cash App. Meanwhile I have furnished 3 different reps from Cash App with proof the funds were withdrawn and never refunded, I have asked for proof from them that the funds were returned but all I’ve gotten are what appears to be boilerplate emails telling me all further contact should be with my bank.

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