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Cash App complaint: Money not refunded

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Filed 29 Oct 2021 by Sandra

I accidentally sent money to the wrong cash app the wrong account I will send it to my granddaughter for her birthday and the money is still sitting in the account I canceled several times I talked to customer service they told me is nothing they can do they will not assist me getting my money back this is theft and I want my money back their logo their description said they they get fast refunds fast and I have not got a refund yet nor either a phone call I filed a complaint with better Business bureau I’m going to file another one but they have not contacted me back yet cash out they’re not going to give me my money they just stole my money this is their app and they won’t do anything

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