Complaint: Money deducted but no deposit made on account

on 26 April 2021 about Cash App in category Payment Providers

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My complaint:

I have a business account with cashapp. Consumers made payment to this account but I was unable to verify the funds. Cashapp is requesting personal identifying information for a business account. I have sent numerous emails I get responses days later from different people. My consumers stated that their funds were deducted from their accounts even though I never verified the funds did not get the funds deposited into my account.

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Justified complaint?

Suggested solution:

I would like the money deducted from my consumers to be returned. Especially since it wasn't deposited to me.

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