Cash App complaint: Marshall v Square, Inc dba Cash App

On 05-28-20 I sent two payments to my worker in Florida of $260 $40. These payments were withdrawn from my bank account and showed as being completed on my Cash App ledger. The payments were also reflected as received on my worker’s Cash App ledger. The money, however, was not received. I complained to Support and did not get any satisfaction. You cannot speak to a human being and all has to be done through Cash App. Through BBB I went back and forth with MJ from support who admitted seeing the transactions on both our accounts and insisted three times the money was received.

On 07-01-20 I checked my account and the two payments on 05-28-20 had been removed from my ledger, as well as removed from my worker’s ledger. This clearly indicates criminal activity on the part of Cash App that they have access to their users’ accounts and can manipulate them to cover up their errors.

I live on SS and cannot afford to have $300 stolen from me. Instead of correcting this situation, Share, Inc dba Cash App has tried to cover up an error and bilked a 65 year old woman out of $300.

I have proof that they were aware of the two payments before removing them from my account ledger.