Filed 15 Jul 2024 by Christina
My phone was stolen my account was hacked and my information was changed I couldnt access my account so I had to make a new account to contact cash app while I was makeing new account I found out that my information emails extra was linked to more account in my name I was able to retrieve the accounts and I received and email from cash app support telling me I have to verify the accounts if I wonted to receive any of my money so I did well come to find out the email was a scam and my accounts info was changed as soon as I verify them I contacted support told them my issues over messages they were able pull up the accounts and close them all but two which I gain full access of they did not inform me that they were going to lock my accounts do to activity I have money sent to my account it was not locked until a payment was make and I went to send it I fallowed the right step to find out why and when I can get my funds all they told me was that my account was going to be locked for 24 to 48 hours because it is under review for fraudulent activity my account does not have any fraudulent activity on it there isn’t anyone who was paid or paid from the paid into on my account that I do not know or that I did not make the transaction they are aware of the issue that was going on with my account I thought the issue had been resolved is the reason I continue to use my account because I was able to retrieve all the information that I needed and secured and secure it properly I tried to ask them if there was some way that I could remove my funds from my account they will not allow me to access any of my funds I have an infant child who has breathing problems and I cannot access the funds to get his medication I explained my situation to them they did not care that my child needed a breathing treatment they will not tell me the status on my account or when I’m able to receive my funds the message they sent said that I was still able to send and use my account just makes no sense
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