Complaint: It had to happen to me

on 10 December 2020 about Cash App in category Payment Providers

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My complaint:

I recently completed an online purchase with a merchant where I needed to purchase a laptop to continue both educational and work opportunities in my household. The purchase was canceled by myself because I entered the wrong email address. Cashapp was kind enough to refund the money once I provided additional information. I attempted the purchase again and this time the merchant canceled the purchase with explanation. I provided the same information about the new purchase as I had for the first one and stopped receiving all correspondence from the support team once I asked for any additional information

0 0 vote
Justified complaint?

Suggested solution:

By at least responding to my inquiries and processing my refund without automated messages or excuses that make the consumer feel bad

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