Dec. 8th I sent a $850 donation to my church. The church’s cash app account was no longer accessible to the church. When I was notified the cash app account was no longer accessible to the church, I contacted cash app to see if I could retrieve the funds so I could resend to the church. I have received several e-mails from cash app however, no one has tried to resolve the issue. Cash app continues to ask that the church cash out the funds however, I notified cash app several times the church could not access the account to cash out the funds. I also asked since the funds were never cashed out could they return or reverse the funds.
To this date there hasn’t been a resolution. The church created a different account with cash app and asked if cash app could transfer the funds to the new account, cash app still hasn’t tried to assist with this issue. Cash app has not tried to assist at all. It is almost as if they are planning to kept the funds themselves.
In the past, I sent a donation to church through cash app and the church did not cash out the funds in a week and the funds were returned to me. Cash app should return the funds back to me so I can send the funds to the church.