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Cash App complaint: Issue with Cash App not returning funds.

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Filed 17 Jan 2021 by Rosalyn

Dec. 8th I sent a $850 donation to my church. The church’s cash app account was no longer accessible to the church. When I was notified the cash app account was no longer accessible to the church, I contacted cash app to see if I could retrieve the funds so I could resend to the church. I have received several e-mails from cash app however, no one has tried to resolve the issue. Cash app continues to ask that the church cash out the funds however, I notified cash app several times the church could not access the account to cash out the funds. I also asked since the funds were never cashed out could they return or reverse the funds.

To this date there hasn’t been a resolution. The church created a different account with cash app and asked if cash app could transfer the funds to the new account, cash app still hasn’t tried to assist with this issue. Cash app has not tried to assist at all. It is almost as if they are planning to kept the funds themselves.

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Discussion

3 comments

  1. Olga

    Your case is exaclty the case i am in NOW! On Jan 4th, 2021, my mother thought she sent me $800, turns out there are 2 accounts open with my name on it, well she sent the funds to an account that i do not have access to. So i reached out to the cashapp support team for help on 01/05/2021and to this day they claim that they have done all they can do to assist in my case. THEY HAVE DONE NOTHING BUT ASK IRRELEVANT QUESTIONS, GIVE REDUNDANT RESPONSES, AND PASS ME FROM ONE TEAM MEMBER TO ANOTHER. Today, the manager told me they will close my case & will no longer advise me on how to gain access to my "old account" and cannot transfer the funds from the old account to my current account and they will not return/refund my mothers request to cancel the transaction. I have no choice but to believe this is how cashapp will attempt to keep the funds for its company!

    Reply

  2. Rosalyn

    Same here! In the past, when the person did not cash out the funds the funds were returned back to me. I agree this must be a way for Cash App to keep your funds. This is terrible. Today they told me there was nothing they could do as well. I do not believe it.

    Reply

  3. Rosalyn

    Below is the response I received from Cash App. This is not acceptable for any company to not resolve an issue and say I am sorry but we can not help and we'll keep your money. I guess this is another buyer beware.

    Hi Rosalyn,

    This is *** from Cash App Support, I see you’ve been communicating with ***. I’ll be taking over from here and I can continue helping you. I understand that you don't want to lose the $850.00 and also the church got in contact with us. Let me shed some light on this.

    Cash App is unable to cancel or refund completed payments. If you would like to recover your $850.00, please have the recipient reach out to us.

    Once funds have been sent to and Cashed Out by other customers, we no longer have any legal recourse in reclaiming those funds. This is because we aren't able to pull funds back from external bank accounts. If there was something more I could do in this situation, I absolutely would.

    Before sending a payment in the future, we strongly recommend that you double check the recipient’s most recent:
    - Account Name
    - $Cashtag
    - Phone number and/or email address

    To learn more, please visit Cash App's Terms of Service (https://squareup.com/gb/en/legal/general/ua?country_redirection=true).

    I hope this information clarifies your doubt, if you have any other inquiry just let me know, I'll be more than glad to help you.

    Your kind understanding is highly appreciated,
    ***
    Cash App Support

    Reply

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