Complaint: I was scammed by a cash app customer support member

on 21 July 2020 about Cash App in category Payment Providers

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My complaint:

I needed assistance with my cash app account. I googled cash app customer service the number online was 6025425954 or 8777668467. The person who answered the call said the were a cash app specialist and they were going to resolve why my deposit wasn’t coming thru. He had me download a app called quick support like he was a specialist fixing my issue. I never disclosed any important info over the phone with him. He said his name was victor Id number capp2694. After 30 minutes of being on the phone he kept telling me stay on my cash app home screen. Next he said My money needed to be verified that’s why my deposit never came. I stayed on the phone Additional 30 while he said it was processing. I finally decided to look at my account because something seemed fishy and all my money was gone. He kept trying to tell me it was generating and it was about to be in my account but nothing.

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Justified complaint?

Suggested solution:

Inform cash app customers there are no cash app customer service number. Find out who is making these scamming websites and they should face jail time. Refund my $300 that was stolen from my account. Update the ways for customers to communicate with cashapp customer service

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1 year ago - We have posted a tweet about your new complaint about Cash App

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Thanatos (@guest_1536)
1 year ago

“Inform cash app customers there are no cash app customer service number.” Cash App doesn’t need to inform you about something you already agreed on. You agreed to their terms that states their only contact phone number begins with area code 855. I attached an image of the terms detailing this one and only number they have for customers as well as another image from their terms highlighted where it says that by using Cash App, you agree to their terms… Read the terms instead of just quickly hitting “I Agree” next time you sign up to use a platform.… Read more »