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Cash App complaint: Hold on Account

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Filed 13 Dec 2020 by Kutrell

A hotel put a temporary hold on my account for incidentals of $100 on November 29th. The hotel did not charge me anything and they have released the hold, but Cashapp refuses to give me access to my funds. I’ve reported this transaction to Cashapp multiple times over the last week. They told me it would drop off within 6 days, it did not and on the 13th day they told me it would drop off within 14 days. We are now on the 14th day and they will not release this temporary hold on their end, although 10 business days has passed 2 days ago. Cashapp’s own policy states these transactions fall off within 7-10 business days.

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