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Cash App complaint: hacked account

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Filed 30 Oct 2020 by Mary

I was recently hacked through my cash app account. October 23, 2020. I only had the money I had in my cash app account stolen ($110) through two transactions to someone I did not know. They changed my pin and took my phone number off. I was not able to disable my bank card since I did not have the new pin. I emailed support after I tried to cancel the payments and request a refund. They said they would look into it after i gave them all the info. I also emailed them and asked to please take my bank card off because I was unable to do so. So 7 days later my husband’s check gets deposited and I try to make a purchase with my bank card and it is declined. We reached our spending limit! I looked at my bank account and $800 was taken out in increments of $50. I called my bank right away and they cancelled my card. I emailed Cash app again and have yet to get a response.

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1 comment

  1. LFloyd

    The same thing happened to me this past Thursday 10/30/2020, my account was hacked they changed my pin. I unlinked my bank card and contacted cash app support. They responded to me saying that since the transaction was completed that they can not refund me my money and that I need to contact the police saying that my phone was stolen and it wasn't.

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