Cash App complaint: Funds dissapeared from Cash App. No assistance provided.

The account listed in our cash app profile is not ours. Our funds were not transferred to our bank and we have received no assistance.

—– Forwarded Message —–
From: Cash App Support
To: [email protected]
Sent: Wednesday, August 19, 2020, 06:22:11 AM MST
Subject: Cash App Question

Hi Jen,

Anj here with the Cash Support team. My sincerest apologies for the delayed response. Your patience is very much appreciated. I understand you’re concerned about the $100.00 Cash Out that was sent to an incorrect bank account and I want you to know I’m here to help however I can.

Upon checking here, I can see that your $100.00 deposit was successfully sent to a bank account ending in 486, which was linked to your Cash App account on 112517.

If you’ve ed that this account is incorrect, then we may be able to reverse this payment. A reversal will attempt to pull the funds back from the account they were deposited into. If a reversal is possible, please we can move forward with it.
I want to make sure we take care of all of your concerns. Please reach back out if there’s anything else I can help with.

Best regards,

Anj
Cash App Support

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