Complaint: Failure to make refund

on 08 February 2021 about Cash App in category Payment Providers

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My complaint:

I sent funds to a phone number that showed the correct recipient. The recipient didn’t receive the funds because the phone number isn’t attached to their account due to the app being on a different phone than the phone with the active number that I sent the funds. Customer service tells me that the recipient did receive the funds when in fact, all they received was a notification on the phone they currently use that the funds was sent to them. Customer service refuses to refund me my money.

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Justified complaint?

Suggested solution:

Refund me the money that was never received.

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