Complaint: Failure to dispute fraudulent unauthorized transactions

on 20 November 2020 about Cash App in category Payment Providers

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My complaint:

I am staying at a hotel and the hotel fraudulently authorized my card to cover another guest’s room. I sent the fraudulent transactions to CashApp along with direct documentation from the hotel stating that my card was used to cover a room that I never gave approval for. Even after sending this to CashApp with the police report number attached they are still refusing to reverse the charges.

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Justified complaint?

Suggested solution:

They need to dispute the unauthorized transactions and reverse the charges.

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