Cash App complaint: Failed to release my stimulus payment

I reported my old Cash App card stolen and received a new one a month later.

Prior to reporting my old Cash App card stolen, I provided the information on this card to receive my stimulus payment from the IRS.

Although my stimulus payment was placed on my old Cash App account yesterday, Cash App has failed to transfer my funds.

I have provided Cash App with all of the necessary and required information to transfer my funds, however, Cash App has failed to comply.

A representative named Dana advised me yesterday afternoon around 12:50 that she would transfer my stimulus payment from my old Cash App account into my new Cash App account as soon as she received the required information.

However, after I provided the information to Dana, I received several emails from Cash App requesting the reference number for my request.

I provided this information several times as well, but my stimulus payment from the IRS has not been transferred yet to my new Cash App account.