Cash App complaint: Customer service and my funds

Name: Customer service and my funds
Item: Cash App
Author: Claire

Open 27 Nov 2020 213 views Payment Providers

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Filed 27 Nov 2020 by Claire

I purchased bitcoin with the app. I tried to withdraw my bitcoin and was asked to add my ID. This was just fine. I could not get my ID to scan, I tried repeatedly over several days. Customer support kept sending me links that didn’t work and I kept trying. Basically finally told there was nothing they could do. So I guess I am just screwed out of my money?? This is not ok!!

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Case details

Status: Open
Company: Cash App
Filed: 27 Nov 2020
Desired resolution: Help me
Problem: Bitcoin withdrawal blocked by failed ID check
About: bitcoin withdrawal

Progress

Filed
Company notified
Company replied
Resolved

27 Nov 2020 Complaint filed and published
27 Nov 2020 Message from Bizzy: we notified Cash App about this complaint.

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