Cash App complaint: Closed my account for no reason
Filed 27 Aug 2020 by Franchesca
I’ve been with cashapp a little under a year. I mainly use it for investing. Two days ago I cashed out on one of my investments, and tried to send my younger brother some money. The money would not go through. So I gave him my cashapp card but it kept getting denied. Today I get a notification that my account is closed for breaking the terms of agreement.
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10 comments
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Elnene40
This happened to me as well and I am unable to link a bank or debt card so that I can cash out. When in email cash app support they just keep responding me with the same email saying that I my account is closed because I violated the terms of agreement. I've googled this issue trying to find a way to retrieve my money from cash app and from what I'm reading it looks like there is no way to get your money if cash app closes your account. Is this even legal? I feel like I was just robbed by cash app and not be able to do anything about it.
4 Reply
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bernadette
this just happen to me today and all i get is that same email
After a recent review of your transfer of funds, we detected the use of Cash App for activity in violation of Cash App's Terms of Service. As a result, you will no longer be able to use Cash App to send or receive payments.
We are also exercising our discretion under Sections 4 and 5 of the Cash App Terms of Service in the decision to block or reverse your transfer of funds. For security reasons, unfortunately we cannot provide more details regarding our decision.this is just not right
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RosyGold64
Same thing happened to me. My Account Closed for violating the terms of their agreement. I am totally confused, and calling their customer service 🙁 number is useless. Horrible customer service!
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Brappo
My account was just closed today as well. It just says I broke the terms of service, nothing else. I've been using cashapp since 2018 without any issues. This makes zero sense.
2 Reply
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ADBW
The same thing just happened to me and I have no idea as to why. At least I only had $5 left on it smh
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Wendy Easter
The same thing happened to me today. It is very strange. I use cash app to send money to my kids who live out of state or away at collage. I tried to log into my cash app and it said my account has been closed due to violations to terms and agreements. I tried contacting support through the app. I got the same response. Calling customer service was a nightmare, I still did not get another answer. I don't understand why I can not be given a specific explanation to how I violated the terms and agreements. In order to cash my money out I had to link my bank account to cash app. I have never had my bank account linked to cash app, only a bank card. In the past I was always able to cash the money out with only my bank card linked to my cash app. All of this makes no sense
1 Reply
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Hardwick
The same happen to me then say i merge my bussiness account with my personal account I dont have a bussiness and I dont know what I did wrong I only use cash app for personal reason now iI got a 1099 on already taxed money and they give me same message and saying theres nothing they can and will do about it not they cant and want do smh
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KB1976
Then I tell you you can make a new 1 and I do and they shut it immediately down today 5 minutes after I opened a new account
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Taybae
They closed my account for no reason but allowed me to create another one then closed that one as well, saying that I violate the terms. I call support and the guy that I spoke with was very rude and rushed me off the phone.
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