Complaint: Closed my account for no reason

on 27 August 2020 about Cash App in category Payment Providers

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My complaint:

I’ve been with cashapp a little under a year. I mainly use it for investing. Two days ago I cashed out on one of my investments, and tried to send my younger brother some money. The money would not go through. So I gave him my cashapp card but it kept getting denied. Today I get a notification that my account is closed for breaking the terms of agreement.

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Justified complaint?

Suggested solution:

They should at least let me know what happened

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Rudegurll (@guest_2048)
1 year ago

This just happen to me today !! Saying the same thing

Elnene40 (@elnene40)
1 year ago

This happened to me as well and I am unable to link a bank or debt card so that I can cash out. When in email cash app support they just keep responding me with the same email saying that I my account is closed because I violated the terms of agreement. I’ve googled this issue trying to find a way to retrieve my money from cash app and from what I’m reading it looks like there is no way to get your money if cash app closes your account. Is this even legal? I feel like I was just… Read more »

bernadette (@guest_2623)
8 months ago

this just happen to me today and all i get is that same email After a recent review of your transfer of funds, we detected the use of Cash App for activity in violation of Cash App’s Terms of Service. As a result, you will no longer be able to use Cash App to send or receive payments. We are also exercising our discretion under Sections 4 and 5 of the Cash App Terms of Service in the decision to block or reverse your transfer of funds. For security reasons, unfortunately we cannot provide more details regarding our decision. this… Read more »

RosyGold64 (@guest_3593)
2 months ago

Same thing happened to me. My Account Closed for violating the terms of their agreement. I am totally confused, and calling their customer service 🙁  number is useless. Horrible customer service!

Brappo (@guest_3677)
2 months ago

My account was just closed today as well. It just says I broke the terms of service, nothing else. I’ve been using cashapp since 2018 without any issues. This makes zero sense.

ADBW (@guest_4025)
24 days ago
Reply to  Brappo

The same thing just happened to me and I have no idea as to why. At least I only had $5 left on it smh

Wendy Easter
Wendy Easter (@guest_4076)
13 days ago

The same thing happened to me today. It is very strange. I use cash app to send money to my kids who live out of state or away at collage. I tried to log into my cash app and it said my account has been closed due to violations to terms and agreements. I tried contacting support through the app. I got the same response. Calling customer service was a nightmare, I still did not get another answer. I don’t understand why I can not be given a specific explanation to how I violated the terms and agreements. In order… Read more »