Cash App complaint: Cash sent to wrong person

Name: Cash sent to wrong person
Item: Cash App
Rating: 1
Author: Nancy

Open 12 Sep 2020 536 views Payment Providers

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Filed 12 Sep 2020 by Nancy

I sent $50.00 to $AliciaMolina thought she was my cousin whose mother died. Cash App said to request a refund from her but she has never accepted the money or return the refund. I have requested a refund 4 times and keep getting notifications from Cash App that the request has expired. I think this account is closed. Why is Cash App keeping my money.

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Case details

Status: Open
Company: Cash App
Filed: 12 Sep 2020
Rating: 1/5
Desired resolution: Return the $50.00 to my account if the account is closed and the person has not accepted or returned the money. They need a real customer service person we can talk to not just the automated system. They know who receives money and who doesn’t. If a mistake is done they should be able to rectify it and not just keep the money.
Problem: Payment sent to wrong person, refund requests expired
About: mobile payment
At stake: $50

Progress

Filed
Company notified
Company replied
Resolved

12 Sep 2020 Complaint filed and published
12 Sep 2020 Message from Bizzy: we notified Cash App about this complaint.

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