Cash App complaint: Cash App Has no customer protections!!!

I erroneously sent $500 to someone when it was supposed to go to a family member for assistance. Not sure if it was a slight of the hand or an app glitch but it went to a different person. The person it went to has not responded to my multiple refund requests. Cash App is allowing this thief to make off with my money with no oversight. Karma will sort him out but as far as the company, Cash App should be ashamed of how their customer support. Zelle has one final interference before you send money where it always asks:
Are you sure you want to send $___ to ________?
That little interference, had it been on Cash App, would’ve saved me from this mess and stress. It gives you a chance to thoroughly check before you press send that you are sending it to the correct person.
Cash App has not contacted that thief whose Cashtag is $BLE33ED1
And they have made no personal attempts to help retrieve my hard earned money. They have no support team that you can physically speak to, only emails. And they support staff is condescending and heartless about me losing that much of an amount. Their whole attitude is basically tough luck, that’s your fault chump!. There is no care for a long time customer with their support staff. I have deleted my contact from that app and deleted the app all together. I write this complaint as a warning to others, Cash App has no oversight or customer protections set up for accidents, glitches, errors, etc. I have been super stressed over this. My bank tried it’s best to deal with Cash App to no luck as well. Literally as quick as the money was accidentally sent, I was already requesting a refund. You would think before the transaction is fully processed, Cash App would have some type of protections setup to see if this is a valid send. Especially if someone is requesting refund less than a second later after it was sent. This has been one of the worse experiences of my life and is weighing heavy on me. I just thought for sure this person or this company would do the right thing.