Cash App complaint: Can’t access my account

I tried to log in to my account this one day but it couldn’t let me, it says can’t login from device but I’ve been using that device for that cashapp account. All of sudden is says to make a new account, I tried again and it says they can’t verify my account info. So I made a new cashapp to contact their support through email and it took them days to reply back. As we email back and forth, the one who help me said to ordered a cash app card from the new one I created then she’ll merge both my accounts. I ordered the card and waited 3 days for her to reply back. Then someone else reply back because I kept emailing them so many time saying unfortunately they couldn’t merge my accounts. What? The other support just said to order the card so she can merge them ugh. Now I’m frustrated because I have money on my old cashapp. I dont know why they close that account if I have money in it. Why couldn’t I login to it in the first place. I just need my damn money to feed my kids. You cant just close people’s cashapp when they have money in it, money doesn’t come easy.