Skip to content
File a complaint
File a complaint

Cash App complaints

Cash App complaint: Account Hacked and funds removed

Open 361 views Payment Providers
File your Cash App complaint How does Complain.biz work?

Filed 3 Mar 2021 by Juanita

I contacted Customer Service on March 1, 2021, because I checked my transactions to see if a deposit had been made. I saw two unknown transactions that I did not approve nor do I know the people. The amount was $197.00, someone also tried to deposit $349. into the account , which they successfully blocked.
This is the response I received:

Hi there,

We compared the transaction you brought to our attention with your account history. We determined that we received the transaction in question from a known device. This device had accessed your Cash App account prior to this event.

Based on this information, we do not have enough evidence to determine the activity was unauthorized and have denied your claim. This concludes our investigation into this claim.

We recommend speaking with anyone who had access to your device at the time of the transaction. If your phone was loststolen during the time of the transaction and you wish to file a police report, Square will cooperate in their investigation.

You can also share the following contact information below with law enforcement if you choose to file a report:

Square, Inc.
Attn: Compliance Department
1455 Market St., Suite 600
San Francisco, CA 94103
[email protected]

I went back through my account and there was a transaction for $30.00 on December 4, 2020. I disputed that also, it was one of five that attempted withdrawal. I don’t know any of these people and I explained this to them.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

2 comments

  1. Anika G

    Cash app sent me THIS SAMEEEEE EXACT EMAIL TODAY !!! I am sooooo upset ! My account was scammed for $200 . Someway somebody accessed my account and sent $200 to a unknown cash app . No code was ever sent to my phone that somebody accessed my account either from email or text so I know FOR SURE cash app is lying . I’m suing they ass !!!

    Reply

  2. Brian Utley

    Same exact thing that happen to with same results from them

    Reply

More Cash App complaints

View all 2,147

Wronged by Cash App too?
Make it sting!

Launch complaint