Carvana complaint: Worst customer service I ever experienced

I financed my car in March of 2021, that same month I began report issues to the warranty company and Carvana. One of those issues relates to the “manual override key” that is suppose to allow emergency access to the vehicle in the event of a dead power. When I initially made this complaint I was given the “run around” which ultimately discourage me from proceeding with the process. Instead I determined that I would just manage through it. Unfortunately, a few car lock outs later and now I’ve reached my tolerance of just “managing through it” so I reached out to Carvana. The representative I spoke with over the phone was able to locate my complaint, however he stated that key related issues must be processed by the Warranty company- Silver Rock. However, after already speaking with a rep from Silver Rock I understood that my 100 day limited warranty expired earlier last year and any solution for the key would be out of pocket.

My position on this is simple… it doesn’t matter if I waited 3 years to have this resolved. The fact that I have this key related issue documented, meaning I have never had the correct override key, it should be resolved without any questions asked. These companies are all penny clinching thieves.