Carvana complaint: Temporary driver license expired – terrible customer service

I traded with my car with 330i BMW from CARVANA. As usual, the car was delivered with a temporary plate – 911 expiry date. I contacted CARVANA multiple time before the expiration date since I can see in CARVANA post sale dash board that they didn’t even forwarded the document to DMV until two days before the plate expired.

One agent told me that the delay is due to the fact that they didn’t receive the original title from the previous owner. How can you sell a car to another person before you receive the title?

More to come…Multiple agent told me that the temporary license plate will be available as soon as the previous one expires but now my plate has been expired for 3 days but still I don’t have the new temporary plate. I can’t take the car out. When I contacted them again, they informed me that the temporary plate had not been requested yet. Such a horrible service!

Now the car is showing low tire pressure in every two weeks. But I can take it to the dealership since the plate is expired.