Carvana complaint: Not refunding delivery fee

Name: Not refunding delivery fee
Item: Carvana
Rating: 1
Author: Farhang

Open 4 May 2023 131 views Automotive

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Filed 4 May 2023 by Farhang

Purchased a car with a delivery date of May 2, 2023 they charged a delivery fee of $990 which apparently is non refundable. On the day before delivery carvana postponed my delivery to may 9th and I canceled my order on may 2. They did not even start the delivery yet they are refusing to refund my $990 delivery fee

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Case details

Status: Open
Company: Carvana
Filed: 4 May 2023
Rating: 1/5
Desired resolution: By giving me a refund of $990. They charged that to deliver by it failed to deliver. They took money for work they didn’t perform.
Problem: Delivery fee not refunded after cancellation
About: car delivery fee
At stake: $990

Progress

Filed
Company notified
Company replied
Resolved

4 May 2023 Complaint filed and published
4 May 2023 Message from Bizzy: we notified Carvana about this complaint.

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