Filed 13 Jul 2022 by Thomas
I am not within the 7 day return period on my 2015 Ford Fiesta. I had it for a couple of months, and it ran fine, I did not take long trips or run it hard, mostly to work and home, grocery shopping, etc.
I had a stroke 07022021 and traded in my previous Carvana car for this one as I needed an automatic as my left side is still affected and driving a stick shift just was not possible. So, I do not use the car for a lot of running around and shenanigans, just work-home-grocery-doctor appointments.
About a month ago the transmission completely bottomed out on the car. There are only so many Bridgecrest (the Carvana loan lending arm) and Silver Rock (the warranty service) mechanics that would work within the approved network. And the car was still within Powertrain warranty for 22 days. So now the onus was on me to get it in and serviced, and the asinine stipulations that were to be placed on anyone doing the service was ponderous.
I took it to one approved mechanic; I will not go into the approved mechanics listed that don’t do the type of work needed but were on the list. First, I took it to AA Tire and Auto Service, 2603 Lafayette Road Indianapolis IN, 46222, 317-925-5330. They had it for a few days…
And remember my 22-day warranty expiration date was ticking away.
Until they called to tell me that they could not do the work as there was some sort of propriety computer work that needed doing that could only be done at a Ford certified (dealership) mechanic. So, I get the car towed to one that does transmission work, Tom Wood Ford 3130 East 96th Street, Indianapolis IN, 46240, 317-779-2388; Chad Songer Service Advisor, 317-848-6793, [email protected] .
I finally got a ation text with an update link on It on July 1, 2022, but it has been there since before that date. I finally get a hold of someone there at has been in “in service” status for at least a weak and these guys were not going to call me to tell me that a needed part is on back order and NO ETA on when it will be available.
I had been content on making do with using my wife’s car but now it has issues of its own and is in the shop. Now I have rented a car from Enterprise, thus far from 711 to the 15th but longer? Now this starting to cost even more out of pocket.
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