Carvana complaint: False Advertising

I don’t normally post on social media, but I have had such a bad experience with Carvana I thought it should be posted. I bought a Toyota from Carvana. I also purchased their top warranty. Their ads and website state they inspect vehicles thoroughly. Specifically, they state that they inspect brake pads. I received the car in mid-May and wanted to register with the state of Vermont right away but Carvana said I should not do this as they would register the car for me. I needed to get it inspected but I couldn’t since I did not have the registration. After over 6 weeks, I received a temporary registration and immediately took the car to our local Toyota dealership for inspection. The car failed inspection because, as Toyota said, the brake pads and rotors were “excessively rustedpitted”.

The cost to replace the brake pads and rotors was $450. When I called Carvana to have them reimburse this cost, they said their warranty did not cover “wearables.” I asked about their claims to have inspected the car and they said they inspect brake pads to ensure they have at least 50% of their life expectancy left in them. I have driven about 1,000 miles since receiving the car. There is no way I could have worn down the brake pads and rotors until they were excessively pitted and rusted l within 1,000 miles of driving. It is clear to me that Carvana is engaged in false advertising much less putting me at risk by selling me a car with impaired brakes. Don’t go to Carvana for a car! Please pass this post on.