CarShield complaint: Repair

I have a 2011 Audi Q7 I have been with Carshields( for going on three years I pay 109 99 for three years straight with no claim the moment that I need to have my truck repaired because of some engine issues I was told that under section G and my policy would not cover my engine to be repaired now I don’t know much about engines or what it is or would not cover. I just think their advertisement is fake, more headaches.. no large out of pocket repairs.. this is a headache because my truck is still not repaired they would not fix it because of whatever is in section G on my contract, and I don’t know much about engine, how would I know if it’s a slug or whatever is wrong with my engine it’s not cover it’s not fair to me as a consumer saying I’ve been paying my bill for three years straight with no issues . Very disappointing. They are not trying to work with me at all. I think this company should not advertise no more headaches and everything is covered because it’s not true. I do not recommend Carshields( to anyone.