Complaint: wrong items delivered

on 25 August 2020 about CarParts4Less.co.uk in category Automotive

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My complaint:

I sent the message below a few times and ended up being ignored:

Hello,

I will like to return items 501720157 and 501720157 because they turned out not to br right for the veicle registration BK62WHD.

I need a returns authorization please.

Thank you in anticipation of your understanding and cooperation.

Best regards,

Mr Victor Akinsola

—–Original Message—–
From: Car Parts 4 Less
To: victorakins@aol.com
Sent: Fri, 15 May 2020 17:44
Subject: Online Order Confirmation – 121-00000979594

WEB ORDER CONFIRMATION
Order Number: 121-00000979594
Invoice to
Victor Akinsola
61 Woodham Road
London
Lewisham
SE6 2SB
GB Mainland
Delivery Details
Victor Akinsola
61 Woodham Road
London
Lewisham
SE6 2SB
GB Mainland
Order Date Order Time Order Ref
2020-05-15 05:44:20 PM 121-00000979594
Telephone
Mobile
07954333447 Email Address
victorakins@aol.com
Qty Part Description Vehicle Reg. Price
4 408771030 Bosch Spark Plug Chevrolet Cruze 1.6 2013 BK62WHD £9.00
1 502720368 Crosland Air Filter Chevrolet Cruze 1.6 2013 BK62WHD £12.43
1 501720157 Bosch Oil Filter Chevrolet Cruze 1.6 2013 BK62WHD £3.86
1 521776081 TRIPLE QX Fully Synthetic (For PD engines) Engine Oil – 5W-40 – 5ltr Chevrolet Cruze 1.6 2013 BK62WHD £30.15
2 501720157 Eicher Premium Brake Disc (Front) Chevrolet Cruze 1.6 2013 BK62WHD £68.94
1 10172036D Drivemaster Brake Pad (Front) Chevrolet Cruze 1.6 2013 BK62WHD £29.38
Subtotal £153.76
Coupon Benefit -£23.07
Delivery Charges ( Standard Delivery (free for orders over £15) ) £0.00
Total £130.69
Order Notes:
Dear Victor Akinsola,
Thank you for your order.
Please keep a note of your Order Ref No. 121-00000979594. You will need this should you need to contact us in the future regarding your order.
If you are a registered customer, you can view your order details and track your delivery in your account. Access your account
If you have any queries regarding your order please call our customer service lines on 0203 788 7845 or use our live chat. Our Service lines are open: Monday to Friday between 9:00am-6:00pm.
Kind Regards,
Car Parts 4 Less
https:www.carparts4less.co.uk
custservice@carparts4less.co.uk

0 0 vote
Justified complaint?

Suggested solution:

I need a refund.

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