Bybit complaint: Bybit Fails to Resolve Two Missing SEPA Transfers Worth €2,989.54

I am filing a formal complaint against Bybit regarding two missing SEPA transfers totalling €2,989.54.

I sent €1,489.54 on 21 October 2026 and €1,500 on 22 October 2026 from my MyFin bank account to Bybit.

On 2 November 2026, MyFin confirmed in writing that both transfers had been successfully processed from their side. However, neither amount has been credited to my Bybit account or returned to my bank account.

I have contacted Bybit support repeatedly, submitted all payment receipts and opened multiple support cases, including #27848149 and #27996687.

Despite repeated promises of escalation, priority handling and updates within 24–48 hours, the issue remains unresolved.

Bybit support admitted that there were no confirmed tracing results, could not identify where the funds were currently held, and could not provide a reliable resolution deadline.

To make matters worse, an additional support case was marked as resolved even though my money had not been credited or refunded.

I have fully cooperated and provided the requested evidence. I am extremely disappointed by the lack of transparency, accountability and concrete action from Bybit.

Bybit UID: 12398543
Original Support Case: #27848149
Additional Support Case: #27996687