Burger King complaint: staff at this location refuse to fill order for special request via drive thru

The staff at this location are always giving customers a hard time. Last week Thursday I requested fresh fries instead I was given refried french fries filled with grease leading me to dispose of the fries. In turn, Friday night I again went to this location I figured I would ask for fries with no salt in order to indeed get a fresh order of fries this only to be told my request could not be filled via drive thru and instead, I would need to come into the store to make this special order???????? I have never in my life experienced so many issues going to Burger King, this location does not upsize orders, does not allow you to place more than one order via drive thru, does not give fresh fries upon request, now I have to go inside the store to place a special order? one as simple as no salt? This location should just close down being as if no one including the manager wants to work. Are they giving customers a hard time in order to discourage us from actually placing an order? and in turn they wont have put in such dreadful hard work like making a fresh batch of fries? this is ridiculous!!!!!