Burger King complaint: Poor Management

Name: Poor Management
Item: Burger King
Author: Norman

Open 20 Feb 2022 152 views Fast Food / Delivery

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Filed 20 Feb 2022 by Norman

This is the second week in a row they messed up my order and gave me 2 34 of frozen coke. I spoke with a very young supervisor took the hamburger they did wrong and she just told me I’m sorry, but did not offer me a substitution.

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Case details

Status: Open
Company: Burger King
Filed: 20 Feb 2022
Desired resolution: They should be accountable of their action, also management need to be better trained to face complaints and work to resolve it constructively, rather than looking the other way with the only word that they know I'm sorry. They should provide the customer a replacement and say I would make sure this will not happen again.
Problem: Order wrong twice, no replacement offered
About: burger order

Progress

Filed
Company notified
Company replied
Resolved

20 Feb 2022 Complaint filed and published
20 Feb 2022 Message from Bizzy: we notified Burger King about this complaint.

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