Complaint: Poor Management

on 20 February 2022 about Burger King in category Fast Food / Delivery / Takeaway

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My complaint:

This is the second week in a row they messed up my order and gave me 2 34 of frozen coke. I spoke with a very young supervisor took the hamburger they did wrong and she just told me I’m sorry, but did not offer me a substitution.

0 0 votes
Justified complaint?

Suggested solution:

They should be accountable of their action, also management need to be better trained to face complaints and work to resolve it constructively, rather than looking the other way with the only word that they know I'm sorry. They should provide the customer a replacement and say I would make sure this will not happen again.

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