Complaint: Order missing items, 30 minute wait, and store was not answering the phone

on 29 October 2021 about Burger King in category Fast Food / Delivery / Takeaway

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My complaint:

According to my receipt I placed my order at 7:18 pm, on 10262021. I was the last car in line with approximately four cars in front of me. Approximately 15 minutes later there were about 10 cars behind me. When I made it to the window, drinks were handed out to me and I continued waiting for 15 minutes. At some point I asked to cancel my order and asked for a refund. The cashier quickly handed me two bags and I drove home. When I arrived home I was missing a burger and the one burger was cold, I tried calling the the store twice but there was no answer. I always stopped Burger King when I am getting off from work late to feed my family. However, next time I will think twice before choosing BK. Please be advised the staff tonight appeared to be preoccupied or confused.

0 0 votes
Justified complaint?

Suggested solution:

Not sure at this point but whatever, your company deems as fair and justified.

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